StrategyJune 2, 2026·6 min read
Why online reputation is the new marketing channel
Customers trust reviews more than ads. Learn how a 0.1-star increase on Google can lift revenue by double digits — and what to do about it this quarter.
The Reploy AI Blog
Strategy, playbooks, and research on online reputation, customer reviews, AI responses, and local SEO — written by the team that builds Reploy AI.
PlaybooksMay 21, 2026·8 min read
AI responses that still sound human: a practical playbook
Templates, tone-of-voice rules, and review workflows we've seen work for hundreds of locations using Reploy AI.
AnalyticsMay 8, 2026·5 min read
Review velocity: the metric nobody tracks (but should)
Star rating tells you where you've been. Review velocity tells you where you're going. Here's how to measure and improve it.
Customer ExperienceApril 26, 2026·7 min read
How to respond to negative reviews without losing your cool
A four-step framework — acknowledge, contextualize, resolve, invite back — with real examples from restaurants, clinics, and retailers.
SEOApril 12, 2026·9 min read
The 2026 Google Business Profile checklist
Photos, categories, attributes, Q&A, posts, and the small details that move you from page two to the local pack.
OperationsMarch 30, 2026·6 min read
From reviews to product roadmap: turning feedback into features
How to mine recurring themes in customer reviews and translate them into shippable improvements your team will actually prioritize.